Hometown Community Showcase — Lehi, Utah Pilot
Refund & Cancellation Policy
This page summarizes how refunds, cancellations, and billing work for Hometown Community Showcase Constellation memberships. It's meant as a plain-language guide — our full Terms of Service is the governing legal agreement.
Membership Fees Are Non-Refundable
Because custom design work begins as soon as your application is submitted and payment is received, membership fees — including the $147 initial payment (Monthly Plan) and the $500 annual payment (Annual Plan) — are non-refundable.
Six-Month Minimum Commitment
Every Constellation membership includes a six-month minimum commitment from the date of signing. This helps each Constellation group build real, working relationships. Cancellation requests submitted before the six-month minimum has passed will take effect at the end of that six-month period, not immediately.
How to Cancel
Once your six-month minimum has been met, you may cancel at any time. To avoid being billed for the next cycle, send a written cancellation request to aurora@askaurora.online at least 30 days before your next scheduled payment. Your profile will be removed from the Showcase at the end of your current billing period.
When a Refund May Apply
There are two specific situations, and only these two, where a refund may be issued at Ask Aurora's discretion:
- Eligibility issue discovered after payment: if it turns out a business didn't actually meet our membership requirements (business size, single location, Lehi business license) at the time of signing, and removal is required as a result, a pro-rated refund may be issued.
- Removal is never automatic or guaranteed — refunds in this situation are evaluated case by case.
Refunds do not apply to removal resulting from a Code of Conduct violation (see our Code of Conduct for details) or to a member’s own decision to cancel.
Chargebacks
If you have a billing question or concern, please reach out to us directly at aurora@askaurora.online first — we're happy to work through it with you. Filing a chargeback with your bank or card issuer without contacting us first may result in immediate removal from the Showcase.
Questions
For anything not covered here, our full Terms of Service is the governing document. Questions can always be directed to aurora@askaurora.online.