1. Scope of Service

Ask Aurora provides a Constellation membership within Hometown Community Showcase, an intentional, interactive community directory and events platform. This service includes:

• Custom design and profile card placement of Member's business assets (logo, colors, and mission statement) within the Star Charts directory and Member's assigned Constellation.
• Hyperlink integration from the Showcase directly to Member's specified website and social media accounts.
• One free calendar event listing per month via Stargazing (non-transferable; additional listings available for a flat fee).
• Access to the members-only WhatsApp community, including Member's Constellation sub-group.
• Inclusion in digital distributions, the NorthStar Newsletter, and social media spotlights as determined by Ask Aurora.

2. Membership Options and Fees

2.1 Monthly Plan

Member agrees to an initial activation payment of $147.00, due at signing, which covers the first three (3) months of Constellation membership ("Initial Term"). Following the Initial Term, membership continues month-to-month at the locked-in rate of $49.00/month, charged automatically via Stripe.

2.2 Annual Plan

As an alternative to the Monthly Plan, Member may elect to pay $500.00 due today, billed once per year, in lieu of monthly billing. All other terms of this Agreement apply equally to Members on the Annual Plan.

2.3 Six-Month Minimum Commitment

Regardless of billing plan selected, Constellation membership carries a minimum commitment of six (6) months from the date of signing, to support the stability of Constellation groups as they build working relationships. Cancellation requests submitted before the six-month minimum has elapsed will not take effect until the minimum term is met.

2.4 No Refunds

Because Ask Aurora begins custom design work immediately upon receipt of payment and intake data, all fees are non-refundable except as expressly stated in Section 8 (Eligibility, Verification, and Removal).

2.5 Chargeback Policy

Member agrees to contact Ask Aurora at aurora@askaurora.online to resolve any billing disputes before initiating a chargeback through their bank or card issuer. In the event of an unauthorized or fraudulent chargeback, Ask Aurora reserves the right to:

• Immediately terminate Member's Constellation placement and membership.
• Provide this Agreement and proof of design work completed to the bank or credit card company as evidence of the valid transaction.
• Recover any administrative fees or legal costs incurred by Ask Aurora in responding to the chargeback.

3. Constellation Placement and Grouping

Ask Aurora assigns each Member to a Constellation using a proprietary grouping method intended to balance business category, complementary fit, and group dynamics. Ask Aurora determines final Constellation placement and reserves the right to reassign a Member to a different Constellation if a conflict, closure, or category overlap arises.

Constellation spots are not limited in number; however, individual Constellation group size may be capped by Ask Aurora to preserve group quality and cohesion.

4. Design and Creative Approval

4.1 Final Authority

Ask Aurora maintains final creative control over the Showcase's aesthetic to ensure a cohesive, high-quality experience for residents and fellow Members. While Member branding will be respected, Ask Aurora determines final placement, layout, and design treatment of Member's profile card and listing.

4.2 Revisions

Member is entitled to one (1) round of minor text or link corrections upon receipt of the initial design proof. Major design changes or additional revisions may incur a separate design fee.

4.3 Asset Quality

Member is responsible for providing high-resolution logos and images. Ask Aurora is not responsible for the print or digital clarity of low-quality assets provided by Member.

4.4 Authentic Imagery Requirement

Images submitted for event listings and other business marketing content on Hometown Community Showcase must depict real photography or original artwork of your actual business, products, services, or events. AI-generated or AI-composited marketing images are not permitted in these areas of the platform.

We ask this because Hometown Community Showcase is built on genuine connection between local businesses and their community. Real images of real work help residents recognize and trust the businesses they're supporting.

This requirement applies to event listing images and business-submitted marketing content. It does not apply to business logos. "AI-generated or AI-composited" is understood by outcome — an image depicting something that did not actually happen or exist as shown — rather than by any fixed list of tools or techniques, so this requirement keeps pace as AI tools evolve.

5. Licensing and Usage

Member grants Ask Aurora a non-exclusive, worldwide license to use Member's business name, logo, and provided imagery for the purpose of including them in the Showcase and for marketing the Showcase across social media, websites, print materials, and promotional content.

6. Code of Conduct

Membership is governed by the Hometown Community Showcase Code of Conduct, which is incorporated into this Agreement by reference and provided to Member at the time of application. The Code of Conduct applies to Member’s conduct on the Showcase website and Dashboard (Observatory), within the members-only WhatsApp group, and in any setting where Member is representing their business or Constellation in the community.

Violations of the Code of Conduct are addressed through a tiered standing system (documented warning, probation/mediation, and removal) as described in the Code of Conduct. Removal from a Constellation for a Code of Conduct violation does not entitle Member to a refund of dues or fees already paid.

7. Cancellation Policy

After the six-month minimum commitment described in Section 2.3 has been met, Member may cancel their membership at any time. To avoid the next billing cycle, cancellation requests must be submitted in writing to aurora@askaurora.online at least thirty (30) days prior to the next scheduled payment. Upon cancellation, Member's profile will be removed from the Showcase at the close of the current billing period.

8. Eligibility, Verification, and Removal

To maintain membership, Member must at all times:

• Employ 50 or fewer people.
• Operate a single physical business location.
• Hold a valid Lehi City Business License.
• Not be a franchise, MLM, or direct-sales entity.

Ask Aurora reserves the right to refuse service to, or remove, any business that does not meet these eligibility requirements or fails to provide accurate supporting information at application or any time thereafter. In the event of removal solely due to an eligibility violation discovered after payment (as distinct from a Code of Conduct violation under Section 6), a pro-rated refund may be issued at the sole discretion of Ask Aurora.

9. Disclaimers

Ask Aurora provides a marketing and community platform but does not guarantee specific results, including but not limited to increased traffic, sales, or lead generation. The Showcase is provided "as is" and "as available."

By proceeding with payment, you acknowledge that you have read, understood, and agreed to these Terms of Service, including the incorporated Code of Conduct.